Tech-Assured a Solution from Enlink

Managed Desktop & Mobile Services

Tech-Assured’s desktop and mobile services offer optimum level of mobile and desktop maintenance to keep your employees online and data safe. Our competence spreads across a wide range of technologies. Some of the more prominent skills we have include the following

Disclaimer: Tech-Assured is an independent training services provider. Any use of third party trademarks, brand names, products and services is only referential. Tech-Assured disclaims any sponsorship, affiliation or endorsement of or by any third parties.

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Service Overview

Managing mobile and desktop setups and responding to the ongoing demands coming in from various departments of the office can be highly time-consuming and daunting. This often leaves a business stuck with piling admin duties rather than focusing on things that matter.

To overcome the above situation, Tech-Assured provides managed desktop and mobile services. We take care of your routine technical and user support, data recovery/backup and mobile management to provide you with the stability you need to run the show.

Tech-Assured’s desktop and mobile services offer optimum level of mobile and desktop maintenance to keep your employees online and data safe. Our professionals utilize a solid blend of software and tools to make sure that your laptops, mobile and desktops are backed up, monitored, secure and run fast.

Scope of Service

Monitoring & Alerts

Tech-Assured monitors Windows desktop(s) 24/7 using applications like Virtual Private Management Gateway. These applications utilize WMI, Standard SNMP data collection, SNMP Trap receiver, Syslog monitoring. Our monitoring templates allow us to watch uptime and functioning of services, and measure cpu, disk and memory utilization. Based on severity and type of alerts scripts are executed to run preventative maintenance activities. These applications also allow Tech-Assured staff persons to remotely access customer’s infrastructure to address issues in real time.

Maintenance, Updates and Patch Deployment

Desktops like all machines require regular maintenance. Tech-Assured staff persons perform scheduled maintenance activities using standard operating procedures regular intervals. Tech-Assured team connects to network infrastructure devices remotely to troubleshoot the issues.

Operating system version updates, antivirus and patch updates (for Windows, open source technologies Linux/Unix or other proprietary server technologies) are done based on engagement scope defined by the client.

Remote Remediation, Incident Reporting & Root Cause Analysis

Tech-Assured’s desktop support application has the ability to allow its staff members to remote access client work stations remotely using inbuilt remote access functionality.

Examples of issues addressed include slow PC, audio video playback issues, application usage related errors etc. Our subject matter experts follow standard operating procedures to address these issues and issue a report detailing list and types of problems resolved on a monthly basis. %< User Profile>Local SettingsTemporary Internet Files

Benefits of Tech-Assured

Tech-Assured provides customers an access to a range of service offerings designed to allow their internal IT team to focus on strategic initiatives, while delegating routine maintenance activities.Tech-Assured as a focus enabler lets the internal IT team to be fully immersed in maximizing IT return on investment. Besides allowing the customer’s IT team to focus on the core, Tech-Assured ensures non-core activities are delivered at a fraction of the cost of performing them internally. Further, by partnering with Tech-Assured, IT functions are delivered from a scalable, process driven platform that can dynamically adapt to your changing requirements.

Improve Service and Portfolio Resilience

24×7 Access To Subject Matter Experts : To teams with deep domain expertise of technology platforms.
Reduce IT Pressures : Reduce operational and tech support pressures triggered due to IT failures.
Improved IT Availability : Enhance the utility and availability of IT infrastructure through design.

Reduce Operational Costs

Reducing ITSM Costs : By effective use of open source tools for IT management.
Single IT Destination : For wide range of subject matter competencies.
Faster IT Alignment : Pro-actively knowing and keeping IT in sync to business demands.

Align IT Operations to Business process performance

Realize ITIL Framework Benefits : Leveraging standards compliant IT processes to achieve systemic gains.
Enhance IT Responsiveness : Internal users get responses as per defined service levels.
Improve Business Effectiveness using IT : Enhance business operations effectiveness with continually updated IT skills.

Domain Expertise

Tech-Assured offers managed desktop and mobile services for leading brands and technologies. Some of the desktop and mobile technologies supported by us are listed below.

webOS, also known as LG webOS and previously known as Open webOS, HP webOS and Palm webOS, is a Linux kernel-based multitasking operating system for smart devices such as smart TVs that has also been used as a mobile operating system.

Chrome OS is a Linux kernel-based operating system designed by Google. It is derived from the free software Chromium OS and uses the Google Chrome web browser as its principal user interface.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets. The Android operating system was developed by Google for use in all of its touchscreen devices, tablets, and cell phones

Microsoft Windows, commonly referred to as Windows, is a group of several proprietary graphical operating system families, all of which are developed and marketed by Microsoft.

Pricing

Server Maintenance Plans

Monitor

$24.99 / month, billed annually or $29.99 month to month

24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Initial system tuning & hardening
Performance tuning
Server Reboots and Restarts
Updates & Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
Server/App migrations
User Provisioning
System Deployments

Support

$41.99 / month, billed annually or $49.99 month to month

24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Initial system tuning & hardening
Performance tuning
Server Reboots and Restarts
Updates & Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
Server/App migrations
User Provisioning
System Deployments

Manage

$58.99 / month, billed annually or $69.99 month to month

24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Initial system tuning & hardening
Performance tuning
Server Reboots and Restarts
Updates & Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
Server/App migrations
User Provisioning
System Deployments

On-Demand Support

Plan Name

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Quantity

1 hour plan

$79 / hour/

1 hour

3 hours plan

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3 hours

5 hours plan

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5 hours

10 hours plan

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10 hours

FAQ

What are the advantages of outsourcing Database Server support to Tech-Assured?

By partnering with Tech-Assured, our customers are able to gain a competitive advantage without incurring the costs of operating a fully functioning 24×7 database administrator team. This also allows our clients to invest their capital and resources on other mission-critical tasks that require domain expertise, while delegating the routine maintenance chores to us.

I don't see a service I need to have. Can you give me a customized plan?

Yes, we do offer custom plans based on your needs. Please let us know your requirements here and we will get back to you.

How much time will it take to start the Server Management Service after I sign up?

The services will start within 24 hours. Once you sign up, we will send you the SLA and NDA to start the service, and after that your servers are added to our monitoring system. Our specialist will be in constant touch with you during the onboarding process through phone or email.