Managed Server Services

Servers are one of the key aspects of how computing technology is changing the world. Server technologies have grown exponentially since mid-90s and have enabled unprecedented gains in information availability and productivity globally. On the other hand, managing these server assets in-house is no less than a nightmare for a business, since it is not only expensive, but is also prone to data or security breaches, which can lead to catastrophic conditions for a business.

Tech-Assured’s Managed Server Services ensures that a wide range of servers technologies (whether proprietary or open source) work smoothly across any hardware class, deployment architectures and deployment purposes.

We help you maintain and monitor all your server assets ensuring that your data center environment stays robust and healthy whilst the users stay productive and happy. The services include reporting and monitoring your servers, performance, backup, recovery and password. Not only these, since we also help you update your operating system with the needed patches for maintaining optimum security and performance whilst curbing server disruptions.

Incident Management and Notification

Tech-Assured uses industry leading secure open source tools for tracking SLA, efficiency, incident and problem & change management without compromising on Security and Effectiveness.

Monitoring & Alerts

For Tech-Assured monitors the servers 24/7 and alerts the customer contact based on the priority of the alert and server. Simultaneously, our subject matter experts troubleshoot and fix the reported issue remotely.

We use open source monitoring tools that monitor servers utilizing standard SNMP data collection, SNMP Trap receiver, and Syslog monitoring. Our internal remote access and control tools are used to perform standard operating procedures (SOPs) or advanced trouble-shooting services.

We use standard or customized monitoring templates. Our monitoring templates allow us to watch uptime and functioning of services, and measure CPU, disk and memory utilization. Our, team of subject matter experts, verify – event logs and take appropriate action; services after server reboots; system state backup; print queues as applicable.

Version Updates & Patch Deployment

Operating system version updates, antivirus and patch updates (for Windows, open source technologies Linux/Unix or other proprietary server technologies) are done based on engagement scope defined by the client.

The team of subject matter experts in Tech-Assured tests the patches in the test environment, prepares test reports, follows change management process for requests, approval and deployment. Coordination for providing downtime for updates is closely done with clients. It is followed by management and client reporting of successful deployments.

Remote Remediation, Incident Reporting & Root Cause Analysis

Tech-Assured Team will connect to the (Windows / Unix / Linux / Other) servers remotely to troubleshoot the issues that maybe highlighted during the monitoring and alerts phase or for routine proactive maintenance.

Examples of issues include service are in hanged state, system state backup failures, system down with kernel panic issues, disk failure issues etc. Besides remediation using standard operating procedures our subject matter experts also report incidents to clients along with root cause analysis with the objective of preventing future re-occurrences