Tech-Assured a Solution from Enlink

Managed Storage & Backup Services

Safeguard your mission-critical business workflows and data with Tech-Assured’s managed storage and backup services. Our competence spreads across a wide range of technologies. Some of the more prominent skills we have include the following

Disclaimer: Tech-Assured is an independent training services provider. Any use of third party trademarks, brand names, products and services is only referential.Tech-Assured disclaims any sponsorship, affiliation or endorsement of or by any third parties.

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Service Overview

With the increasing use of data in today’s highly connected era, data is certainly the king, which has become an inseparable asset for businesses of all types and verticals. This data can be anything from accounting information to customer data and inventory to payments and much more. This calls for a robust plan in place to protect and secure your valuable business data in times of emergencies.

Irrespective of the type of business, you require a dependable solution to protect your business data and make it available as and when you need it. Tech-Assured’s managed storage and backup services provide a range of storage and backup options including data duplication and archiving. Our managed storage and backup services are fully secure and budget-friendly to meet the needs of small and mid-sized enterprises.

At Tech-Assured, disaster recovery and database backups are primary aspects of our database implementation strategy. There are various types of backups like incremental backup, differential backup and full backup. Nevertheless, these backup types are utilized in different combinations based on the scenario. To help your business stay ahead in the race, our experts will also help clear outdated and unwanted elements that will in turn pave way for faster data exchange and free up space.

Scope of Service

Monitoring & Alerts

Tech-Assured monitors the servers 24/7 and alerts the customer contact based on the priority of the alert and server.

Simultaneously, our subject matter experts troubleshoot and fix the reported issue remotely. We use open source monitoring tools that monitor servers utilizing standard SNMP data collection, SNMP Trap receiver, and Syslog monitoring.

Our internal remote access and control tools are used to perform standard operating procedures (SOPs) or advanced trouble-shooting services. We use standard or customized monitoring templates. Our monitoring templates allow us to watch uptime and functioning of services, measure cpu, disk and memory utilization.

We also monitor Storage Controller Processors/Cache Memory, Disk Drives, RAID Groups, LUNs on SAN attached and Network attached storage arrays. Our team of subject matter experts verify – event logs and take appropriate action; services after server reboots; system state backup; print queues as applicable.

Storage Reclamation

Migration and Storage reclamation are provided after approval from customers. We prepare overview reports by reviewing active/inactive LUNs and capacity used. Migration of data or Re-assigning of LUNs to storage posts/Servers is used to reclaim storage post approvals using change management.

Remote Remediation, Incident Reporting & Root Cause Analysis

Tech-Assured team connects to storage arrays remotely to troubleshoot issues. Examples of issues fixed include Server cannot access LUN, NFS or CIFS mount lost, failed backups etc. Besides remediation using standard operating procedures our subject matter experts also report incidents to clients along with root cause analysis with the objective of preventing future re-occurrences.

Benefits of Tech-Assured

Tech-Assured provides customers an access to a range of service offerings designed to allow their internal IT team to focus on strategic initiatives, while delegating routine maintenance activities.Tech-Assured as a focus enabler lets the internal IT team to be fully immersed in maximizing IT return on investment. Besides allowing the customer’s IT team to focus on the core, Tech-Assured ensures non-core activities are delivered at a fraction of the cost of performing them internally. Further, by partnering with Tech-Assured, IT functions are delivered from a scalable, process driven platform that can dynamically adapt to your changing requirements.

Improve Service and Portfolio Resilience

24×7 Access To Subject Matter Experts : To teams with deep domain expertise of technology platforms.
Reduce IT Pressures : Reduce operational and tech support pressures triggered due to IT failures.
Improved IT Availability : Enhance the utility and availability of IT infrastructure through design.

Reduce Operational Costs

Reducing ITSM Costs : By effective use of open source tools for IT management.
Single IT Destination : For wide range of subject matter competencies.
Faster IT Alignment : Pro-actively knowing and keeping IT in sync to business demands.

Align IT Operations to Business process performance

Realize ITIL Framework Benefits : Leveraging standards compliant IT processes to achieve systemic gains.
Enhance IT Responsiveness : Internal users get responses as per defined service levels.
Improve Business Effectiveness using IT : Enhance business operations effectiveness with continually updated IT skills.

Domain Expertise

Tech-Assured offers managed storage and backup services for leading technologies. Some of the storage and backup technologies supported by us are listed below.

Altaro Backup Software is an award-wining developer of easy-to-use backup solutions targeted towards SMBs and focused on Microsoft Hyper-V Server and Vmware.

Actifio offers rapid incremental forever backup and a scalable instant recovery solution for database, NAS and file workloads in VMs, physical machines and in the cloud. Large & diverse workloads are hard to backup and Recover.

Asigra is the industry’s first agentless enterprise cloud-based recovery software to provide data backup and recovery of servers, virtual machines, endpoint devices, databases, and SaaS/IaaS based applications.

Carbonite, Inc. is an American company that offers an online backup service, available to Windows and macOS users, that backs up documents, e-mails, music, photos, and settings. Carbonite is a cloud-based backup and recovery software that provides end-to-end data protection and compliance solutions.

Commvault is a publicly traded data protection and data management software company. Commvault offers industry-leading solutions that enable your organization to protect and use its data.

Zimbra Collaboration, formerly known as the Zimbra Collaboration Suite before 2019, is a collaborative software suite that includes an email server and a web client. Zimbra is trusted by over 500 million users to increase productivity with a complete set of email and collaboration tools.

Bacula Systems is the leading Enterprise Open Core backup and restore software company, combining Bacula’s enterprise-class open standards software with first-class support and professional services.

CloudBerry Lab develops software to help Managed Service Providers, businesses, and consumers manage backup and disaster recovery and perform cloud file management and synchronization.

Dell EMC sells data storage, information security, virtualization, analytics, cloud computing and other products and services that enable organizations to store, manage, protect, and analyze data. Dell EMC is a part of the Dell Technologies family of brands.

Pricing

Server Maintenance Plans

Monitor

$24.99 / month, billed annually or $29.99 month to month

24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Initial system tuning & hardening
Performance tuning
Server Reboots and Restarts
Updates & Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
Server/App migrations
User Provisioning
System Deployments

Support

$41.99 / month, billed annually or $49.99 month to month

24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Initial system tuning & hardening
Performance tuning
Server Reboots and Restarts
Updates & Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
Server/App migrations
User Provisioning
System Deployments

Manage

$58.99 / month, billed annually or $69.99 month to month

24/7 Monitoring
Alert Validation
Alert Filtering
Alert Escalation
SOP Based Remediation
Health Check Reports
Initial system tuning & hardening
Performance tuning
Server Reboots and Restarts
Updates & Patching
Proactive Application Management
Deep Incident Remediation
Root Cause Analysis
Server/App migrations
User Provisioning
System Deployments

On-Demand Support

Plan Name

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Quantity

1 hour plan

$79 / hour/

1 hour

3 hours plan

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3 hours

5 hours plan

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5 hours

10 hours plan

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10 hours

FAQ

What are the advantages of outsourcing Database Server support to Tech-Assured?

By partnering with Tech-Assured, our customers are able to gain a competitive advantage without incurring the costs of operating a fully functioning 24×7 database administrator team. This also allows our clients to invest their capital and resources on other mission-critical tasks that require domain expertise, while delegating the routine maintenance chores to us.

I don't see a service I need to have. Can you give me a customized plan?

Yes, we do offer custom plans based on your needs. Please let us know your requirements here and we will get back to you.

How much time will it take to start the Server Management Service after I sign up?

The services will start within 24 hours. Once you sign up, we will send you the SLA and NDA to start the service, and after that your servers are added to our monitoring system. Our specialist will be in constant touch with you during the onboarding process through phone or email.